Forms & FAQs
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Frequently Asked Questions
ALTERING | AGING | PAINTING
Before making an alteration, aging or painting any rented item, please call or email us with a request, as for some it will not be acceptable.
DAMAGES | REPAIRS | REPLACEMENTS
If an item has been damaged and it is in your crew's capacity to repair it, please do so. If not, please send the item back along with any broken bits and we will deal with it. Minor repairs by us will likely have no cost, larger repairs might though. If an item is beyond repair or lost, the item could be replaced by a like item at our discretion. If a like item is not available or acceptable to us, the item will need to be paid for at the value we have put on it.
Late returns will turn into an extended rental and be billed another week.
LOCATION | CONTACT
Our stock is stored in Toronto's East end, the Leslieville area, it is only available to be seen and booked online. A pick-up/drop-off spot will be arranged when an order is booked. Please fill out a set list and submit a quote request for orders and contact us for questions. Communication by phone can happen for pick-ups/drop-offs if necessary.
MINIMUM RENTAL DURATION | AMOUNT
The minimum rental duration is one week (7 days), extended weekly after that. Long term rental rates can be discussed. The minimum rental amount is $20 to cover paperwork and pick-up/drop-off time.
At this time, we will only accept company cheques, e-transfers and cash (no credit cards). All companies will be asked for payment upon pickup if time from booking allows. We understand that turning over a cheque takes time but would appreciate the effort. We are not asking for deposit cheques at this time.
PICK UPS | RETURNS
Pick-up/drop-off locations and times will be arranged upon order being booked.
PRICING | DISCOUNT
Rental rates are roughly based on 20% of the replacement cost or less for the first week. Each week after will be at 10% of the value. Discounts may be considered for longer term rentals and for particular institutions upon request and at our discretion.
SELL | BUY
Some small items that we have in large quantities may be considered for sale, please enquire. If you see or have something that might fit our inventory and think should stay in our industry, please feel free to contact us. We are looking to grow our stock but wish to remain within the categories we already have and keep it to smaller items.
Shipping can be considered at the production companies expense, please contact us to discuss.
Any more questions?
Please contact us.